DELIBAG Terms of Use

These Terms of Use shall govern the use by customers (hereinafter referred to as “Users”) of the package delivery service “DELIBAG” (hereinafter referred to as the “Service”) operated by CI Corporation (hereinafter referred to as the “Company”).

Article 1 (Scope of Application)

1. The purpose of these Terms of Use is to define the conditions of provision of the Service and the relationship of rights and obligations between the Company and the user with regard to the use of the Service, and shall apply to all relationships between the Company and the user with regard to the use of the Service. 2.
2. Users shall confirm the contents of the Terms of Service and enter into a contract for use of the Service upon understanding the contents. 3.
3. In the event that the Company has established special terms or other individual terms (hereinafter referred to as “Individual Terms, etc.”) for the Service, the Individual Terms, etc. shall be applied together with the TOS, and in the event that the contents of the TOS and the Individual Terms, etc. differ, the contents of the Individual Terms, etc. shall take precedence.

Article 2 (Definitions)

1. “Service Usage Contract” means a contract for use of the Service between the Company and a User to which these Terms of Use are applicable
2. “User” means an individual who has been registered as a user of the Service in accordance with each clause of Article 3.
3. “Service” means the service named “DELIBAG”, which is a package delivery service provided by the Company, and shall include the service after such change if the name or content of the service is changed for any reason whatsoever.

Article 3 (Registration)

1. Anyone who wishes to use this service (hereinafter referred to as the "Applicant for Registration") may apply to the Company for registration to use this service by agreeing to abide by these Terms of Use and providing the Company with certain information, such as name and contact details, as specified by the Company (hereinafter referred to as the "Registration Information") in a manner specified by the Company.
2. In accordance with our standards, we will determine whether or not to accept registration applicants (hereinafter referred to as "Registration Applicants") who have applied for registration under paragraph 1, and will notify the Registration Applicant of such if we approve the registration. Registration as an Applicant will be considered complete when we have given the notification in this paragraph.
3. Upon completion of registration as stipulated in the preceding paragraph, a service agreement will be established between the user and our company, and the user will be able to use the Service in accordance with these Terms of Use.
4. If the Registration Applicant falls under any of the following items, our company may refuse registration or re-registration, and we are under no obligation to disclose the reasons therefor.
   (1) If there is any falsehood, error, or omission in all or part of the registration information provided to the Company
   (2) If the person is a minor, an adult ward, a person under guardianship, or a person under assistance, and has not obtained the consent of the legal representative, guardian, guardian, or assistant
   (3) If the Company determines that the person is a member of anti-social forces (meaning organized crime groups, members of organized crime groups, right-wing groups, anti-social forces, and other similar persons; the same applies below), or that the person has some kind of interaction or involvement with anti-social forces, such as cooperating with or participating in the maintenance, operation, or management of anti-social forces through funding or other means
   (4) If the Company determines that the person wishing to register is a person who has violated a contract with the Company in the past, or is related to such a person
   (5) If the person has been subject to measures set forth in Article 10 (such as cancellation of registration)
   (6) If the Company otherwise determines that registration is inappropriate

Article 4 (Changes to registered information)

If there are any changes to the registered information, the user must notify the company of the changes without delay using the method specified by the company.

Article 5 (Fees, Payment Method, Contract Period)

In consideration of the use of this service, the user shall pay the following usage fees to the Company by the payment method designated by the Company.
- Less than 140 cm: 1,200 yen (tax included) per piece of luggage - 140-180 cm: 1,300 yen (tax included) per piece of luggage - 180 cm or more: 1,400 yen (tax included) per piece of luggage

Article 6 (Notes)

1. The accommodations to which the Company will deliver luggage from its luggage collection counter using this service will be limited to those where the user plans to stay.
2. If the Company is unable to confirm that the user will be staying at the accommodation to which the Company has delivered the luggage, the luggage will be taken back to the luggage collection counter. If the luggage is taken back, an additional fee will be charged for the amount of temporary storage until the user comes to collect the luggage.
3. If the luggage entrusted to the Company by the user is lost or damaged due to the Company's gross negligence, the Company will guarantee up to 100,000 yen per piece of luggage. The Company shall not be liable for scratches or small dents that occur to suitcases during delivery.
4. Users may not use this service if they have valuables, fragile items, dangerous objects, animals, etc. in their suitcases.
5. If the receipt tag given to the user by the Company at reception is lost, the user will be required to present a driver's license or other identification when collecting the luggage.
6. For users staying at hotels with free cloakrooms, the luggage will be delivered to the free space designated by the hotel. In this case, please take great care not to pick up the wrong baggage, and you are responsible for locking your suitcase when you bring it to the baggage claim counter.

Article 7 (Disclaimer)

The Company reserves the right to suspend, change, or terminate the operation of the Service without prior notice in any of the following cases. In such cases, the Company shall not be liable for any damages incurred by the User.
(1) When regular or emergency maintenance or management of the system related to the Service is performed
(2) When delivery services cannot be provided normally due to a natural disaster or other emergency situation
(3) When the Company otherwise determines that a temporary interruption or termination of the operation of the Service is necessary

Article 8 (Handling of User Information)

The Company's handling of personal information among the User's User Information shall be in accordance with the provisions of the Company's Personal Information Protection Policy, and the User agrees that the Company will handle the User's User Information in accordance with this Personal Information Protection Policy.

Article 9 (Governing Law and Court of Jurisdiction)

1. These Terms of Use and the Service Agreement shall be governed by the laws of Japan. Even if the Service involves the sale of goods, you agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.
2. The Fukuoka District Court or the Fukuoka Summary Court shall be the exclusive court of first instance for all disputes arising from or related to these Terms of Use or the Service Agreement.

PRIVACY POLICY

1. Consent to the collection of personal information

We provide a process where users can choose to "agree" or "cancel" when registering for our services, and clicking the "agree" button is deemed to be consent to the collection of personal information.

2. Acquisition of personal information, purpose of collection, and purpose of use

"Personal information" refers to information that can identify an individual, such as name, address, and contact information. We will not disclose personal information of users without the user's prior consent, and the collected information will be used as follows.
1) When developing new services or expanding content, we will determine the priority of services based on the personal information provided to us by existing users, and will rationally select and provide content that users need.
2) The purpose of collecting each type of information is as follows.• Name: Identification of the individual through use of services
- Email address, phone number, address: To ensure smooth communication channels, such as conveying notices and confirming the individual's wishes, and to ensure contact information when providing special information such as new services
- Other options: To provide services tailored to individual needs

3. Retention and use period of personal information collected by our company

We strive to keep personal information accurate and up-to-date, and review it as necessary to protect it. We retain the personal information of DELIBAG users while they use our services as members. However, we allow members to cancel or modify their membership, and will completely delete and erase the member information if they request cancellation.
We retain member information in the following cases. In addition, we retain member information for a certain period of time if required by relevant laws and regulations.
- Records related to contract or pledge withdrawal, etc. 5 years
- Records related to user complaints or dispute resolution 3 years

4. Inquiries regarding personal information

CI Co., Ltd. DELIBAG Contact: 092-401-0833